Warranty | OThree Custom Drysuits

Warranty

Our Promise

O’Three has gained a unique reputation for producing high quality, individually customised dry suits and delivering customer care that is at the very core of everything we do.
Within the company we are lucky enough to have a wealth of knowledge that has been made possible through a superb record of staff retention.
What this means to you as the end user, is that you are not just buying a dry suit, you are buying into a philosophy that runs deep throughout the whole company.  That philosophy is not just a part of our DNA, it is our DNA.

In Plain Terms

In this day and age of lawsuits and litigation, O’Three prides itself on its “no nonsense, no hassle” after sales service – which we are told is second to none.
We pride ourselves on this side of our business.  It is testament to the quality of our products and to the mutual trust between O’Three and its customers.
Accidents happen and if your suit becomes damaged for whatever reason outside of our standard warranty terms, O’Three will do it’s very best to get you back in the water as quickly and as reasonably priced as possible.

In Legal Terms

Recreational / non-professional.

Every dry suit (excluding the dry zip) is guaranteed against defects in materials and workmanship for three years.
In the unlikely event you do experience a problem during that period, if after inspection, O’Three are satisfied that a product is defective, and taking into account what they regard as fair wear and tear from the natural life of the dry suit, they will repair or replace it free of charge.

Commercial:

All O’Three products being used in a commercial environment are guaranteed against defects in materials and workmanship for 12 months.
In the unlikely event you do experience a problem during that period, if after inspection, O’Three are satisfied that a product is defective, and taking into account what they regard as fair wear and tear from the natural life of the dry suit, they will repair or replace it free of charge.

Testimonials


After my original purchase, i felt i needed some important tweaks. Nothing could have been easier to arrange from the moment i spoke to you on the phone. My suit has now been returned and is absolutely beautiful (or as beautiful as any diving suit can be). It fits like a dream.

The personal service and overall professionalism of everyone at O’Three has contributed to my profound satisfaction with this purchase. All this stuff is important. I feel that O’Three’s customer service is second to none, because it really is important to the company and the people who work there. It’s a rare thing. Thank you very much.

Tom Voice
West Sussex

The important thing regardless of how good your product is initially, is how well you deal with your customers when things sometimes go wrong. We all make mistakes, it’s how you put them right that matters and in this case it was first class.

I genuinely felt as if my custom was important to you and that’s a nice thing in this day and age.

Dave Robson
Tyne & Wear

I have seen firsthand why divers who have O’Three suits are so happy with them and don’t think twice about recommending your suits to others.

Your attention to detail and rapport with the customer reinforces that great reputation.

Martin Timoney
Ireland

Man, I went diving this weekend, water temps are 38 Fahrenheit, which is bloody cold in the English vernacular! But I love my dry gloves!!! The folks at O3 are the BEST!!!! I cannot thank you enough!

I have a summer of deep cold New England diving ahead and couldn’t be more happy...

Richie Kohler
USA

Thanks so much, you guys still continue to offer outstanding service, no wonder everyone I know getting into diving raves about you.

Ross Davies
Swansea

I have just dived in my new Ri 1-100 suit which arrived a few weeks ago. Brilliant suit, never had better. Can’t fault it. Highly recommended.

I drove down with a friend Tina and we both had a suit fitted. Great experience and well worth the trip.

Please keep up the good work, I shall promote your suits wherever I go. Many thanks...

Paul Clarke
Stafford

All our dry suits are fully compliant to EU standards and are fully
certified to EN 14225-2:2005.

Regardless of where you have bought your O’Three dry suit, or where you intend to use it, it is sold to you on the understanding that only English Law applies in cases of all warranty claims and product liability.

APV Advanced P-Valve Warranty Terms

  • The lifetime warranty applies only to the original purchaser and is not transferable to any other party.  Original receipt required.
  • The lifetime warranty does not cover the consumables ie: the snap connector, hose or sheaths.
  • The lifetime warranty does not cover postage for any replacement.
  • O’Three Ltd reserve the right to reject any claim which is thought to have occurred due to lack of care and abnormal use.

All P-Valves will leak and could create hygiene issues if you do not carry out regular and careful maintenance.

If an APV begins to leak, most leaking issues occur because of an object interfering with the face of the mushroom valve (we’ll leave that to your imagination).  Usually a flush through with water or a mild detergent will clear this object.

Occasionally you will have to remove the Dome Cover where access to the mushroom valve will be easy.  Your lifetime warranty does not cover your lack of maintenance.

This maintenance is not difficult and should be carried out after each days diving.  If an APV is found to be leaking due to lack of maintenance we will have to charge you accordingly.

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