In Plain Terms
In Legal Terms
Recreational / non-professional.
After my original purchase, i felt i needed some important tweaks. Nothing could have been easier to arrange from the moment i spoke to you on the phone. My suit has now been returned and is absolutely beautiful (or as beautiful as any diving suit can be). It fits like a dream.
The personal service and overall professionalism of everyone at O’Three has contributed to my profound satisfaction with this purchase. All this stuff is important. I feel that O’Three’s customer service is second to none, because it really is important to the company and the people who work there. It’s a rare thing. Thank you very much.
The important thing regardless of how good your product is initially, is how well you deal with your customers when things sometimes go wrong. We all make mistakes, it’s how you put them right that matters and in this case it was first class.
I genuinely felt as if my custom was important to you and that’s a nice thing in this day and age.
I have seen ﬁrsthand why divers who have O’Three suits are so happy with them and don’t think twice about recommending your suits to others.
Your attention to detail and rapport with the customer reinforces that great reputation.
Man, I went diving this weekend, water temps are 38 Fahrenheit, which is bloody cold in the English vernacular! But I love my dry gloves!!! The folks at O3 are the BEST!!!! I cannot thank you enough!
I have a summer of deep cold New England diving ahead and couldn’t be more happy...
Thanks so much, you guys still continue to offer outstanding service, no wonder everyone I know getting into diving raves about you.
I have just dived in my new Ri 1-100 suit which arrived a few weeks ago. Brilliant suit, never had better. Can’t fault it. Highly recommended.
I drove down with a friend Tina and we both had a suit fitted. Great experience and well worth the trip.
Please keep up the good work, I shall promote your suits wherever I go. Many thanks...
APV Advanced P-Valve Warranty Terms
- The lifetime warranty applies only to the original purchaser and is not transferable to any other party. Original receipt required.
- The lifetime warranty does not cover the consumables ie: the snap connector, hose or sheaths.
- The lifetime warranty does not cover postage for any replacement.
- O’Three Ltd reserve the right to reject any claim which is thought to have occurred due to lack of care and abnormal use.
All P-Valves will leak and could create hygiene issues if you do not carry out regular and careful maintenance.
If an APV begins to leak, most leaking issues occur because of an object interfering with the face of the mushroom valve (we’ll leave that to your imagination). Usually a flush through with water or a mild detergent will clear this object.
Occasionally you will have to remove the Dome Cover where access to the mushroom valve will be easy. Your lifetime warranty does not cover your lack of maintenance.
This maintenance is not difficult and should be carried out after each days diving. If an APV is found to be leaking due to lack of maintenance we will have to charge you accordingly.