Customer Comments

Sent my 4 year old ri200 original to have a new zip and new neck seal fitted and also have a service the work carried out was exemplary my suit looks as good as new.

The icing on the cake was when I opened the box there was a bag of milky bar mini eggs as a small gift for Easter nice touch, will have no problem in the future to use the repair service.

The important thing regardless of how good your product is initially, is how well you deal with your customers when things sometimes go wrong. We all make mistakes, it’s how you put them right that matters and in this case it was first class.

I genuinely felt as if my custom was important to you and that’s a nice thing in this day and age.

Just wanted to send a quick message to give some feedback regarding my recent suit purchase.

I did a fair bit of research before coming to see you about buying a suit, the feedback from others was really impressive, but I was nervous about parting with a grand for a suit. I need not have worried. The suit is absolutely fantastic. I’ve dived it numerous times now and have been seriously pleased with it. I had a few alterations made to it and they are perfect. My mates are getting fed up with me banging on about how good it is. Hopefully a few will be darkening your doors soon!

It’s no exaggeration to say the suit has made me fall back in love with diving. My previous suit was ruining it for me.

But it isn’t just the suit which was brilliant. The whole experience was fantastic. Tom served me and couldn’t have been more helpful. He listened to what I wanted and understood. There was no hard sell whatsoever and he really was knowledgeable. His customer service was exactly what I wanted, perfectly pitched whilst not being ‘over the top’.

I just felt that such a great product and service should be acknowledged.

"I think my inflator is leaking" say I.

"I think it's the neck seal" says Josh.

"Based on what?" Say I.

"The fact I can see through it..." Says Josh.

Good point!

Thanks to everyone at O'Three for fixing my drysuit in time for my annual pilgrimage to Plymouth!

I have seen firsthand why divers who have O’Three suits are so happy with them and don’t think twice about recommending your suits to others.

Your attention to detail and rapport with the customer reinforces that great reputation.

I have just dived in my new Ri 1-100 suit which arrived a few weeks ago. Brilliant suit, never had better. Can’t fault it. Highly recommended.

I drove down with a friend Tina and we both had a suit fitted. Great experience and well worth the trip.

Please keep up the good work, I shall promote your suits wherever I go. Many thanks...

Having had 2 years of dry diving, my O'Three suit needed some TLC back at O'Three in Portland.

New zips and seals - Just received it back - its like a new suit, amazing service and quality.

Did I mention customer service is also second to none. Thanks to all (especially Nicky).

Man, I went diving this weekend, water temps are 38 Fahrenheit, which is bloody cold in the English vernacular! But I love my dry gloves!!! The folks at O3 are the BEST!!!! I cannot thank you enough!

I have a summer of deep cold New England diving ahead and couldn’t be more happy...

Thanks so much, you guys still continue to offer outstanding service, no wonder everyone I know getting into diving raves about you.

I bought an MSF flex 5mm neoprene drysuit and am I glad I did, I've never had customer service like it, O'Three shipped me a suit to Newcastle, and picked it up next day after my initial fitting. Just amazing customer service and superb knowledge , DPD tracked my order all the way, it arrived exactly when quoted to the minute and I was able to have it dropped in a safe place at the last minute.

My final suit came a week before expected and was a perfect fit. It was put through its paces and oh boy it didn't fall short, in fact it surpassed all of my expectations. Many envious looks at Capernwray dive site too . There are more expensive suits out there but they don't compare to this suit - backed up by full repairs and servicing.

Every element of the suit is top quality and it'll be well cared for and used many many times. My daughter also approves of your 'ninja hoods' too. Keep doing what you do guys, many many other companies should use your business model.

After my original purchase, i felt i needed some important tweaks. Nothing could have been easier to arrange from the moment i spoke to you on the phone. My suit has now been returned and is absolutely beautiful (or as beautiful as any diving suit can be). It fits like a dream.

The personal service and overall professionalism of everyone at O’Three has contributed to my profound satisfaction with this purchase. All this stuff is important. I feel that O’Three’s customer service is second to none, because it really is important to the company and the people who work there. It’s a rare thing. Thank you very much.