O’Three has gained a unique reputation for producing high quality, individually customised dry suits and delivering customer care that is at the very core of everything we do.
Within the company we are lucky enough to have a wealth of knowledge that has been made possible through a superb record of staff retention.
Every dry suit (excluding the dry zip) is guaranteed against defects in materials and workmanship for three years. In the unlikely event you do experience a problem during that period, if after inspection, O’Three are satisfied that a product is defective, and taking into account what they regard as fair wear and tear from the natural life of the dry suit, they will repair or replace it free of charge.
The personal service and overall professionalism of everyone at O’Three has contributed to my profound satisfaction with this purchase. All this stuff is important. I feel that O’Three’s customer service is second to none, because it really is important to the company and the people who work there. It’s a rare thing. Thank you very much.
I genuinely felt as if my custom was important to you and that’s a nice thing in this day and age.
Your attention to detail and rapport with the customer reinforces that great reputation.
I have a summer of deep cold New England diving ahead and couldn’t be more happy...
I drove down with a friend Tina and we both had a suit fitted. Great experience and well worth the trip.
Please keep up the good work, I shall promote your suits wherever I go. Many thanks...
In Plain Terms
In this day and age of lawsuits and litigation, O’Three prides itself on its “no nonsense, no hassle” after sales service – which we are told is second to none.
O’Three has been able to develop this side of its business because of the mutual trust it develops with its customers.